Booking policy
Welcome to Bolamu Spa. Please read the information below carefully before booking your appointment. These policies are in place to ensure every client has a smooth, respectful and professional experience.
Deposit & Booking Confirmation
A £35 non-refundable deposit is required to secure your appointment.
Your appointment is only confirmed once your deposit has been paid and your booking has been completed.
The remaining balance is due on the day of your appointment, unless stated otherwise.
By booking an appointment with Bolamu Spa, you agree to the booking policy, cancellation policy and treatment terms. Written confirmation or a signed agreement may also be required before your appointment is secured.
This helps ensure that all deposits, payments, cancellations and booking commitments are clearly understood before your appointment takes place.
New Clients
If you are a new client and you are unsure which treatment to book, please book a consultation first.
You can choose either:
Online Skin Consultation
Ideal if you would like guidance before booking a facial or treatment plan.
In-Person Skin Consultation
Ideal if you would like your skin assessed in person before choosing the most suitable treatment.
BEFORE YOUR APPOINTMENT
To help keep your treatment safe and effective, please follow the guidance below before your appointment.
Please avoid:
● Retinol, tretinoin, prescription retinoids or strong active skincare for 5–7 days before your appointment.
● Exfoliating acids such as glycolic acid, salicylic acid, lactic acid or strong AHA/BHA products for 3–5 days before your appointment.
● Scrubs, peeling products or at-home dermaplaning for at least 5 days before your appointment.
● Sunbeds, tanning beds or heavy sun exposure for at least 7 days before your appointment.
● Facial waxing, threading, laser or hair removal treatments close to your appointment.
● Injectables such as Botox or filler too close to your appointment. Please allow at least 2 weeks before or after facial treatments.
● New skincare products or strong active ingredients right before your appointment.
● Heavy makeup on the day of your treatment where possible.
● Gym, sauna, steam room or swimming immediately before your appointment.
Medical & Skin Information
Before your appointment, you may be asked to complete a consultation form if you haven’t done so during the booking.
Please let Bolamu Spa know if you are:
● Pregnant or breastfeeding.
● Taking medication.
● Using prescription skincare.
● Allergic to any skincare ingredients, foods, latex or medication.
● Experiencing active cold sores, open wounds, skin infections or irritation.
● Currently under the care of a doctor or dermatologist.
● Recently had injectables, laser, chemical peels, microneedling or any advanced treatment.
This information is required to make sure your treatment is safe, suitable and personalised to your skin.
RUNNING LATE
Please text as soon as possible if you are running late.
If you arrive late, your appointment time will be reduced to avoid affecting the next client.
If you are running more than 20min late for the treatment to be carried out properly, your appointment will be rescheduled. Rescheduled appointments should be booked within 2 weeks, subject to availability.
Cancellations & Rescheduling
Please give at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Deposits are non-refundable.
If enough notice is given, your deposit may be transferred to a new appointment date, subject to availability and the terms of your booking.
Late cancellations, missed appointments or no-shows will result in loss of deposit and will require a new deposit to book again.
APPOINTMENT TIMING
Your appointment time includes consultation, treatment, aftercare advice and product guidance.
Please check the full appointment duration before booking and allow enough time for your visit.
AFTERCARE
After your treatment, you will be given aftercare advice based on your skin and the treatment carried out.
As general guidance, please avoid the following after your facial:
● Heavy makeup for 24 hours.
● Gym, sauna, steam or swimming for 24-48 hours.
● Retinol, exfoliating acids or strong active skincare for a few days.
● Direct sun exposure.
● Touching or picking the skin.
SPF is essential after all facial treatments.
AGREEMENT
By continuing with your booking, you confirm that you have read, understood and agreed to Bolamu Spa’s booking policy, cancellation policy and treatment terms.
A signature or written confirmation may be required before your appointment is fully secured.